Privacy policy

Privacy Policy

At KoalaCloth, protecting your privacy and maintaining your trust is our top priority. This Privacy Policy details how we collect, process, store, share, and safeguard your personal details when you browse our store or make a purchase.

By accessing our websites (including koalacloth.com, mykoalacloth.com, koalacloth-au.com, koalacloth.co.nz, koalacloth-au.online) or sharing your information with us, you consent to the terms described in this policy.

This statement is constructed to align with the Australian Privacy Act 1988 (including the Australian Privacy Principles), the New Zealand Privacy Act 2020 (including the Information Privacy Principles), and Canadian privacy frameworks, including PIPEDA and Quebec's Law 25.

Who We Are

This store is operated by KoalaCloth, a brand of PIXELBUZZ LLC, a business entity registered in the United States. In this document, "we", "us", and "our" refer to PIXELBUZZ LLC trading as KoalaCloth.

  • Business Name: PIXELBUZZ LLC (trading as KoalaCloth)

  • Registered Address: 212 N. 2nd St. STE 100, Richmond, KY 40475, United States

  • Privacy Contact: support@koalacloth.online

For our Canadian customers, you can reach our designated Privacy Officer using the email address above.

Information We Collect

We gather only the essential information necessary to provide you with a smooth shopping experience:

  • Contact Information: Full name, email address, physical shipping address, and phone number.

  • Order & Fulfillment Details: Purchased items, transaction history, and delivery details.

  • Payment Information: Processed securely through encrypted third-party payment gateways (we never store complete credit/debit card numbers on our servers).

  • Account Credentials: Login details, account activity, and saved preferences.

  • Marketing Choices: Records of your consent to receive promotional emails or SMS notifications.

  • Support Interactions: Transcripts and notes from your communications with our customer care team.

  • Automated Data: Device and site usage information gathered via cookies, pixels, and tracking tools (such as IP address, browser type, referral URLs, and pages viewed).

How Information Is Collected

We gather information directly when you place an order, register an account, reach out to customer service, subscribe to marketing, or browse our pages. Data may also be captured automatically via cookies or received from trusted third parties (such as payment systems and anti-fraud services).

How We Use Your Information

Your personal data is used to:

  • Process, fulfill, and ship your orders efficiently.

  • Send transaction updates, order confirmations, and delivery notifications.

  • Handle customer service queries, exchanges, and return requests.

  • Enhance site design, overall performance, and product offerings.

  • Deliver promotional messaging (only with your explicit opt-in; you can opt out at any time).

  • Prevent fraudulent transactions and ensure system security.

  • Comply with applicable legal, accounting, and regulatory obligations.

Sharing Your Data

We do not sell, rent, or trade your personal details to third parties under any circumstances.

We share necessary data with trusted service partners to facilitate core business functions under strict confidentiality standards:

  • Payment gateways and financial institutions.

  • Courier services and fulfillment partners.

  • Store hosting and e-commerce infrastructure platforms.

  • Email marketing, SMS delivery, and support software.

  • Analytics networks (such as Google Analytics) to review site operations.

  • Fraud prevention and cyber-security systems.

  • Legal or financial professionals when required.

We may also disclose personal records if mandated by law, court orders, or to protect our legal claims and customer safety.

International Data Transfers

Since KoalaCloth is owned and operated by PIXELBUZZ LLC in the United States, your personal information will be transferred to and held on servers located in the US. Certain technical and logistical service providers may also operate within the US, EU, UK, or other regions.

If you reside in Australia, New Zealand, or Canada, your data will be transmitted internationally for processing. We take appropriate contractual and security measures to ensure that your information receives a level of protection consistent with your local privacy regulations.

Data Retention

We keep your personal information only for as long as necessary to complete the operational purposes outlined here or as dictated by law:

  • Transaction & Sales Records: Retained for a minimum of 7 years for tax and legal compliance.

  • Account Profiles: Retained while the account remains active, plus a reasonable period thereafter.

  • Marketing Lists: Kept until you request to unsubscribe or delete your data.

  • Customer Support Records: Kept for up to 3 years after the resolution of the inquiry.

When data is no longer required, it is safely deleted or permanently anonymized.

Your Rights

Depending on your jurisdiction, you hold specific rights regarding your personal information:

  • Request access to the personal data we hold about you.

  • Request corrections to outdated or incorrect information.

  • Request deletion of your personal records (subject to statutory retention obligations).

  • Revoke consent for promotional outreach at any time.

  • Request a portable copy of your data or restrict processing activities.

To exercise these rights, please email us at support@koalacloth.online. We may verify your identity before handling your request.

Marketing Communications

Promotional communications (Email or Text) are sent strictly on an opt-in basis. You can unsubscribe from marketing emails at any time via the link at the bottom of each email. For text messages, reply STOP to opt out immediately.

Cookies & Web Tracking

We utilize cookies and similar tracking methods to:

  • Preserve shopping cart items and keep you signed in.

  • Analyze user interaction patterns to improve site layout and speed.

  • Personalize your shopping experience and deliver relevant offers (where consented).

You can modify or disable cookies via your browser options. Please note that disabling essential cookies may impact certain site functions, including checkout.

Children's Protection

Our services are not intended for individuals under 16 years of age. We do not intentionally gather data from minors. If you believe a child has submitted personal details to us, please contact support@koalacloth.online so we can remove the record.

Data Safeguards

We use SSL encryption, secure servers, and technical access controls to protect your data. While no internet transmission is 100% immune to risk, we continuously update our safety standards. In the event of a qualifying security incident, we will inform affected users and regulatory bodies as mandated by law.

SMS Messaging & Abandoned Carts

  • Consent: By supplying your mobile number and opting in, you agree to receive automated marketing texts, cart reminders, and order notifications. Consent is not required to complete a purchase. Message and data rates may apply. Reply STOP to cancel.

  • Data Sharing Limits: Mobile opt-in data and text messaging consent will never be shared with or sold to outside parties or affiliates for marketing purposes.

  • Cart Reminders: We utilize tracking cookies to recognize when a web cart has been abandoned, which may trigger automated recovery SMS messages.